Frequently Asked Questions
Here is a long list of questions we have encountered over the years.
What is your Return Policy?
RETURNS
In the event that you are unsatisfied with your purchase please be aware that we are unable to cover the cost of returns. Please be sure of your measurements, we are always here to help if you have a question about sizing. To return your product for a refund, you will be responsible for paying your own shipping costs and a $20 restocking fee that will be deducted from your refund. Sorry, shipping costs are non-refundable. If you’d like us to send you a generated shipping label, we are happy to do so and deduct the amount from your refund.
RETURNS ARE ONLY ACCEPTED UPON APPROVAL FROM MANAGEMENT AND WITHIN 60 DAYS OF PURCHASE DATE. CARBAG/MotoJacket must be returned in “new” condition with no dirt marks, etc. or the monetary value of return/refund will be at a lower value that will be determined upon inspection.
What is your Exchange Policy?
EXCHANGES
If you have ordered the wrong size and would like to exchange your order for the correct size, you will need to return your product in the same condition and box that you received it in, you will be responsible for paying your own shipping costs for the return, the price difference in the cost of the CarBag/MotoJacket you are exchanging it for and the new shipment costs. Our product is made in the USA and due to the packaging size and weight, it is expensive to ship. Please be sure of your purchase before ordering as we are unable to cover shipping/return costs.
EXCHANGES ARE ONLY ACCEPTED UPON APPROVAL FROM MANAGEMENT AND WITHIN 60 DAYS OF PURCHASE. The CARBAG/MotoJacket must be returned in “new” condition with no dirt marks, etc. or the monetary value of return/refund will be at a lower value that will be determined upon inspection.
Do you ship Internationally?
INTERNATIONAL ORDERS
Please email or call for shipping rates. Please note all customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. Please contact your customs office for more information on fees that may apply to your order.
How do you ship orders?
U.S. SHIPPING
Orders typically ship within 24 hours by UPS (Monday-Friday)
Warranty and Notice to Purchaser
WARRANTY AND NOTICE TO PURCHASER
THE SALE OF THE PRODUCT DOES NOT INCLUDE ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE
CarJacket® and MotoJacket® are warranted against defects in workmanship for a period of 90 days with normal use. All statements, technical advice and recommendations contained in CarJacket® and MotoJacket® literature are based on tests believed to be reliable, but the accuracy thereof is not guaranteed and the following is made in lieu of all warranties expressed or implied: Seller’s and Manufacturer’s only obligation shall be to replace the product proved to be defective of workmanship. Neither Seller nor Manufacturer shall be liable for any injuries, loss or damage, (directly or consequential) arising out of the use of or the inability to use this product. Before using this product, user shall determine the suitability of this product for his intended use and user assumes all responsibility, risk and liability whatsoever in connection with this product.
How do I put the Car Jacket on my car?
Do you offer a Military Discount?
Yes, we do! 5% off your order. To receive your discount, please email us at info@carbag.com and include your proof of service.
Where are your products made?
All materials are made, assembled, and packaged in the USA.
What material is used in making a vehicle bag?
A special 7 mil polyethylene is used for the CarJacket and MotoJacket. A webbing is molded inside making it rip-stop. It is very durable, light weight, and tear resistant.
Can the material be repaired?
Yes, a cut or hole may be repaired with tarp tape or a high-quality duct tape (Home Depot has three qualities). Use the best quality, clean both sides of the material, and then tape both sides.
Does the material have a lining on the inside?
No. Put a cloth cover or bed sheet on vehicle before closing jacket.
Why no lining?
A lining attached to jacket material would be nearly impossible to clean, add much more weight, and add much more cost to the product. You are better off using your fabric car cover which may be laundered if necessary.
How do you put a car in a CarJacket?
Lay jacket flat on floor like a sleeping bag. Unzip the three sides. Fold top over to the side. Carefully drive or push car on to floor of bag. Place cloth cover or bed sheet on vehicle. Pull top jacket material over car and zip closed.
How do you put a motorcycle in a MotoJacket?
Lay jacket flat on floor. Unzip from one side of front of jacket, all around base and back to opposite side of front. Move top forward, exposing bottom of jacket. Place motorcycle on center of bottom material. Place cloth cover or bed sheet on motorcycle. top material back over bike and zip closed.
What is the life expectancy of a jacket?
Ten or more years seems reasonable, if you give it good care.
May a jacket be used outdoors?
No. Indoor use only. Rain could get inside if the material got damaged. Water held inside would keep the vehicle wet all the time. Wind would also cause the material to “whip” and may soon wear it out.
May a jacket be used outside, like overnight at a car show?
Yes, This can work very well but caution must be used. A strong wind could cause abrasion on any part of the car the jacket touches. Also, a good cloth cover must be used in this situation. We observed a GTO, stored outside at Hershey, after 16 hours of rain. It came out of a CarJacket perfectly dry.
What about humidity bagged inside a jacket?
We include OmniDry desiccant to remove humidity bagged with the car. Desiccant is a material that absorbs moisture out of air. It is provided with each carbag. Although, your vehicle must be completely dry when stored.
May OmniDry desiccant be reused?
Yes. It can be dried in an oven. It should be dried anytime the bag is opened which allows in more humidity. Dry it every 6 months for vehicles in storage longer than over winter. Click here for OmniDry Desiccant Instructions.
How do I get new OmniDry packets?
It’s available on this website here. The cost of the original packets supplied with the bag are minimal. An optional, deluxe metal-cylinder, holding 10 pounds of OmniDry, is also available.
Why the 10 LB metal can of OmniDry?
Some folks want more OmniDry as extra insurance against moisture. And, some people live in a very humid climate or plan to store their car/bike longer than over winter. The cylinder is a bit easier to dry because the OmniDry remains inside the can while drying.
What should I do with my car/bike fabric cover?
Use it. We want you to put a cloth cover or sheet on the vehicle before zipping closed. The cover prevents jacket material from rubbing on painted surface. This is important if wind blows through an open door and causes the jacket material to move around.
Will the bag dry out my leather upholstery?
Surprisingly, no. Actually the air collects a small amount of the oils from leather and quickly becomes saturated. Since there is not an exchange of air, the drying stops.
Do storage bags provide any benefits beyond protection from moisture and dust?
Yes. Keeping fresh oxygen away helps extend the life of paint and upholstery. Likewise for reduction of ultraviolet light. Ozone causes deterioration of rubber items. The jacket material keeps fresh ozone away. Any pollutants in the air that might do harm are kept out. Bugs and insects do not enter and cause problems. The gray opaque color does not allow prying eyes to identify the vehicle. This may provide additional protection.
Will a MotoJacket reduce spring cleaning and polishing on my custom motorcycle?
Totally, if your bike is ready to ride when put away, it will be ready to ride when removed from the jacket. Polished aluminum, magnesium, and brass all come from storage in a jacket as perfect as they went in the jacket. Your motorcycle will look as if it had been sitting only a few moments, not since last fall, when you remove it from storage.
Can mice chew through jacket material?
Sure, they can chew through almost anything. Since they cannot smell or see anything in the bag, there is no reason for them to do it. We do get several reports a year about a mouse building a nest underneath and then chewing around the nest area, putting holes in the bottom of the bag. We believe the CarBag to be a deterrent, but rodents can and have chewed through.
Will the zipper hurt my paint?
No. If you use a cloth cover, the zipper will never touch the vehicle. It is a heavy duty commercial YKK plastic zipper that can take the pressure of tires rolling over it and shouldn’t hurt paint even if it touched it.
What do I do about my radio antenna?
If the antenna will collapse, lower it as much as possible. If it is easily removed, take if off. As long as it will lower to near the level of the roof and is near the front or back window it will be OK. A large plastic test tube is supplied to put over the antenna to provide a larger surface area so it is not likely to puncture the material.
I only have a barn, not a heated garage. Will this work?
Yes, absolutely. Barns, damp warehouses, enclosed trailers, dirt floored sheds as well as nice garages work very well. Even a tent would work. Just not outdoors exposed to the elements.
My garage has crushed limestone for the floor. Can I use a jacket on that?
Yes, but it will be necessary to put some padding down first to protect from stones poking through material when tires roll over it. Scrap carpeting, old paneling or even heavy cardboard can work to offer protection.
My car leaks oil. Will this hurt the material?
No. Just wipe it up and follow up with a solvent such as spray carborator cleaner to further clean and dry it. However, the best thing is to put drip pan or heavy cardboard to catch the oil. Then cleaning will not be necessary.
Does my vehicle have to be dry when I put it away?
Definitely! Any standing moisture bagged in will be trapped inside. This could do harm. Do not wash vehicle just before putting away. Moisture behind chrome and in cracks must have time to evaporate. Do not drive on wet road or wet grass before storing. Air conditioners should not be used before storing because the evaporator drips water. Make sure cooling system and water pump does not leak.
May I zip a hot car or motorcycle in a jacket?
No. Although it doesn’t need to be completely cold. If you can put your hand on the exhaust manifold, and not burn yourself, then it is cool enough. CAUTION—Do not park a car on the material if the catalytic converter is hot.
Are the jackets custom fit?
No, but there are a number of sizes available. We choose the jacket that fits closest, and usually is a loose fit. However, the fit does vary with each individual model of car or bike.
Do you know what size is needed for all cars?
We know the size for most cars built since World War II. For older cars, unusual cars or modified cars we often need to know the length, width and height to calculate the correct size.
Will a kick stand damage the material on a MotoJacket?
No. A 1/4 inch thick heavy rubber pad is provided for the kick stand or center stand.
I have seen another carbag made with VPI in it. Is that good?
Well, yes and no. VPI or VPCI stands for Vapor Phase Corrosion Inhibitor. VPCI’s work very well at protecting metal from corrosion, especially in critical areas. However, it will not prevent mold and mildew. Nor do we have data to confirm how it reacts with all materials in a vehicle. Also, VPCI vaporizes readily and will “leach from the material over time. Then all that remains is a plastic bag.
How quickly do you ship an order?
Usually within 24 hours by UPS. During the holidays, orders typically ship 3 to 5 business days from the date the order was placed.
Do these storage jackets really work as well as you say?
Most definitely. There is nothing magical about it. The bag seals out moisture and desiccant removes humidity bagged inside. Therefore the vehicle is in a dry environment. Once sealed, dust and dirt simply can not get on the vehicle. If there is no moisture and dust and dirt can not get on the vehicle, how else can the vehicle come out but in exactly the same condition as it went in?
What is your guarantee?
It’s a very specific one. Provided you have followed the requirements, up to one year from purchase date, if your vehicle doesn’t come out of storage as perfect as you stored it, you can get your money back. Our products are designed for Indoor Car and Motorcycle Storage, our guarantee does not cover outdoor storage (such as but not limited to carports)!
Do I need to extract and dry the desiccant from the 10lb metal encased Omnidry canister or can i just place the whole canister in the oven?
For the Metal Cylinder, place aluminum foil on oven rack. Put whole cylinder with desiccant inside on aluminum foil. Follow temperature and time for paper-packets (two hours at 425°F). Rotate cylinder once or twice during baking. At end of two hours, wrap foil around cylinder. Seal very well. let cool on oven rack. Remove foil after jacket is partially zipped and place insider jacket.
Can our product(s) be used with an electric vehicle?
There has been no testing with using our products with electric vehicles. If purchasing our product for use on an electric vehicle, there is no guarantee nor warranty. See wording listed under Warranty and Notice to Purchaser.
About Us
We’ve been specialists in car storage since 1985. Our jackets are derived from technology behind our original Omnibag, including research with industrial chemists, corrosion engineers, paint chemists, climatologists, armed forces storage specialists, museum curators, and years of product testing.
Useful Links
PLEASE BE SURE THAT YOU ARE ORDERING THE CORRECT SIZE CARJACKET or MOTOJACKET BEFORE YOU PLACE YOUR ORDER! If you have any questions, please call Customer Care at 1-800-522-7224!
WARRANTY AND NOTICE TO PURCHASER
THE SALE OF THE PRODUCT DOES NOT INCLUDE ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE
CarJacket® and MotoJacket® are warranted against defects in workmanship for a period of 90 days with normal use. All statements, technical advice and recommendations contained in CarJacket® and MotoJacket® literature are based on tests believed to be reliable, but the accuracy thereof is not guaranteed and the following is made in lieu of all warranties expressed or implied: Seller’s and Manufacturer’s only obligation shall be to replace the product proved to be defective of workmanship. Neither Seller nor Manufacturer shall be liable for any injuries, loss or damage, (directly or consequential) arising out of the use of or the inability to use this product. Before using this product, user shall determine the suitability of this product for his intended use and user assumes all responsibility, risk and liability whatsoever in connection with this product.
WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. For more information: www.P65Warnings.ca.gov.